Privacy Policy

We may collect your name, contact details, suburb or address, request details, uploaded files, provider business details, ABN information, service coverage and messages sent through Launceston Experts.

We also record basic technical information such as IP address, browser user agent, page URL, timestamps and abuse-prevention signals.

We use information to receive requests, match customers with suitable expert providers, contact providers, manage provider accounts, send follow-ups, improve forms and protect the service from misuse.

Uploaded files are used only to understand a request or provider application unless we are required to keep them for a legal, security or dispute reason.

Request details may be shared with relevant expert providers so they can decide whether to respond. Provider details may be shown to administrators and customers when needed to complete a match.

We may use infrastructure, email, security, analytics and hosting providers to operate the site. We do not sell personal information.

We use access controls, rate limits, upload restrictions and human-verification tools to reduce abuse. No internet service can be guaranteed completely secure.

We keep records for as long as needed to operate Launceston Experts, meet legal obligations, resolve disputes and improve matching quality.

You can ask for access, correction or deletion of information where legally available. Some records may need to be kept for fraud prevention, accounting, dispute or legal reasons.

Contact Launceston Experts support if you need help with this policy.